Backtrace

Author: Backtrace IO

Charge Up Electron crashReporter

Back in May, we announced support for Breakpad, Crashpad, and minidump files. In that announcement, we included our official support for developers that maintain Electron Apps as well. It didn’t take long for companies building on Electron to sign up, and we’re thrilled to see them already successfully finding and fixing crashes through Backtrace. David Roe from Team.biz, a messaging app using Electron, was kind enough to share his experiences using Backtrace to make his Electron crashReporter submissions actionable.

Read More

Customer Use Case: Shipping Code Faster

Customer success stories are among our most prized assets. They validate our company mission to build the best crash management platform to improve every aspect of the debugging workflow. Plus, understanding how our customers are using us in practice helps us shape our roadmap. A recent story caught my attention that I wanted to share (read: brag).

Read more to learn about how a recent customer used Backtrace to ship code faster.

Read More

Crash Deduplication: Triaging Effectively

Depending on your application, crash reports may come in at the rate of a few to many thousands a day. Regardless of scale, fatal errors slip through the cracks, and even for the ones you do catch, it’s difficult to understand crash impact and to differentiate unique crashes from crash groups. Your ability to quickly triage and prioritize these fatal errors is crucial to your ability to act on them with urgency. Triage and prioritization relies on determining impact, like which users are affected by a crash or which crash has the highest impact on revenue. Backtrace helps you do this effectively through our deduplication systems. 

Read More

Announcing Breakpad, Crashpad, and Minidump Support

Backtrace is excited to announce official support for Breakpad, Crashpad, and minidump crash formats, making crash management one fewer wheel you need to reinvent to ensure software quality. You can now monitor, understand, and resolve all of your C/C++ crashes across every major OS with the Backtrace platform.

If you maintain an Electron App, are looking for a Breakpad server, use Socorro, or need a solution to take control of your C/C++ crashes, read on for reasons you should seriously consider using Backtrace.

Read More

Now Featuring: Console Release Notes

For our perceptive clients, you might have noticed that historically we’ve written robust release notes for our server components, but we haven’t included release notes for our web UI which we call Console. Now that more of our users are adopting Console as the primary means to manage, understand, and resolve crashes with Backtrace, we’ve decided to diligently update our community with Console release notes.

Check them out to find the latest updates to our web UI.

Read More