Category: Announcements

October Product Update – Data Scrubbers, File Attachments, UI and Performance Improvements Throughout

At Backtrace, we aim to release new features in our software every few weeks. Back in early September, we released the new Query Builder tool, Scheduled e-mail reports, and new workflow integrations with FogBugz and Webhooks. Check out the blog post here.

The recent release of Backtrace adds an impressive number of new capabilities, most of them prioritized based on direct feedback from our most frequent users. These include:

  • A Data Scrubber that can be used to remove Personally Identifiable Information (PII) from crash reports.
  • Support for file attachments that are submitted via ptrace or the HTTP API to be displayed and downloaded from the web console.
  • Improved Symbol Management, including a missing symbol notification, new upload wizard, and binary symbol format for improved performance when loading the web debugger.
  • Performance improvements throughout the product, including improved responsiveness of the UI for large data sets and an optional query results compression option to minimize the amount of data sent over the wire.
  • A new “Copy Callstack to Clipboard” function in the web debugger.
  • User Management now displays the count of registered users, and a separate tab for Technical Support accounts that the Backtrace team uses to support your instance has been exposed.
  • More configurable workflow integrations allow you to choose which elements are pushed (Classifiers, Callstack, and specific Attributes)
  • General styling improvements in the UI for various elements.
  • Note: the recent introductions of Scheduled Reports and the Query Builder tools has led us to retire the now obsolete Stability Report.

Let’s review some of these in more detail:

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Free Crash Management for Open Source Projects

Backtrace is happy to announce that we are now offering free usage of our crash management platform for Open Source projects. Now, developers with an open source license can benefit from our turn-key crash solution to capture, analyze, and resolve crashes. If you’re an open source project using Breakpad/Crashpad, building on Electron or Unreal Engine, or struggling with Windows minidump files, then this is the perfect opportunity for you to use a free platform to improve software quality, team effectiveness, and end user experience.

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Backtrace Product Update – Query Builder, Scheduled Reports, WebHooks, FogBugz and more

Facilitating the analysis of software crashes is a costly and complex process. Building off of Backtrace’s recent launch of Breakpad / Crashpad / minidump support, I’m excited to discuss some of the new features that we have introduced over the last few weeks to help our users simplify this flow.

In this post, you’ll find out information about the following:

  • Query Builder
  • Scheduled E-mail Reports
  • New Workflow Integrations
  • Dynamic Symbol Downloads

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Announcing Breakpad, Crashpad, and Minidump Support

Backtrace is excited to announce official support for Breakpad, Crashpad, and minidump crash formats, making crash management one fewer wheel you need to reinvent to ensure software quality. You can now monitor, understand, and resolve all of your C/C++ crashes across every major OS with the Backtrace platform.

If you maintain an Electron App, are looking for a Breakpad server, use Socorro, or need a solution to take control of your C/C++ crashes, read on for reasons you should seriously consider using Backtrace.

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