Backtrace Blog

Backtrace technical docs, conferences, and industry news.

Crash Deduplication: Triaging Effectively

Depending on your application, crash reports may come in at the rate of a few to many thousands a day. Regardless of scale, fatal errors slip through the cracks, and even for the ones you do catch, it’s difficult to understand crash impact and to differentiate unique crashes from crash groups. Your ability to quickly triage and prioritize these fatal errors is crucial to your ability to act on them with urgency. Triage and prioritization relies on determining impact, like which users are affected by a crash or which crash has the highest impact on revenue. Backtrace helps you do this effectively through our deduplication systems. 

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Announcing Breakpad, Crashpad, and Minidump Support

Backtrace is excited to announce official support for Breakpad, Crashpad, and minidump crash formats, making crash management one fewer wheel you need to reinvent to ensure software quality. You can now monitor, understand, and resolve all of your C/C++ crashes across every major OS with the Backtrace platform.

If you maintain an Electron App, are looking for a Breakpad server, use Socorro, or need a solution to take control of your C/C++ crashes, read on for reasons you should seriously consider using Backtrace.

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Now Featuring: Console Release Notes

For our perceptive clients, you might have noticed that historically we’ve written robust release notes for our server components, but we haven’t included release notes for our web UI which we call Console. Now that more of our users are adopting Console as the primary means to manage, understand, and resolve crashes with Backtrace, we’ve decided to diligently update our community with Console release notes.

Check them out to find the latest updates to our web UI.

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GDC: God Mode for Developers

In stark contrast to a rather snowy March in NYC, we experienced beautiful weather during our visit to San Francisco for GDC 2017. We designed a booth stocked with old video game references, fun puzzle giveaways, chocolate gold coins to sustain visitors throughout the day, and a Nintendo Switch raffle. Most importantly, four of us from Backtrace attended and were eager to meet game developers to chat about debugging challenges.
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Introducing our new integration wizard

A new integration wizard has just been released, allowing you to more easily integrate your applications into Backtrace. The wizard guides you through the steps of creating a new project, integrating an application and introduces you to other value-add features such as workflow integrations. Look below to see a live demo of how we process firefox crash dumps with symbolification in a matter of seconds.

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