Careers

The Senior Front End Engineer is responsible for building the interface to Backtrace’s debugging platform. Together with engineering and UX teams, they will be involved in specification, architecture, and implementation of product features. This is a perfect opportunity to join a team of engineers building a product for other engineers to improve a critical part of their software development lifecycle.

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Responsibilities:

• Build features and interfaces from high level specifications
• Architect maintainable, reusable, and scalable front-end systems
• Contribute to product specification
• Improve product quality, across testing, QA, and performance

About You:

• 3+ years of professional experience developing Javascript
• 2+ years of HTML / CSS with emphasis on layout / cross platform compatibility
• A desire to work in Bucklescript / ReasonML
• Demonstrable experience in frontend development with either an active GitHub profile containing production code or a portfolio demonstrating production-quality applications
• Zero preference as to whether or not you have a CS degree

Bonus:

• Experience with React and CSS-in-JS techniques
• Experience with UX design
• Experience with D3 and data-visualization in general

The UX Designer is a thought leader who designs the user experience of Backtrace’s web client to deliver a next generation debugging experience to our users. The role is instrumental in bringing to life our suite of analytic tools and debug analyzers in a seamless web environment. You will research, design, and iterate on new features, and collaborate with our front-end team to drive those features to final implementation. This role is perfect for a designer who thrives in a fast-paced start-up environment and is excited by novel design challenges.

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Responsibilities:

• Research and design a thoughtful user interface for Backtrace’s suite of debugging tools.
• Establish and promote design guidelines, best practices, and standards.
• Perform contextual inquiries, task analysis, and other user research.
• Create wireframes, storyboards, user flows, and site maps to effectively communicate interaction and design ideas.
• Work with front-end team to quickly prototype and carry design to final implementation.

About You:

• 3+ years of application design with a strong portfolio.
• Experience engaging with users to perform research.
• Well-organized with experience managing multiple projects across tight deadlines.
• Self-learning, picks up new tools quickly, and thrives in a fast-paced startup environment.
• Strong communication skills, both written and verbal.
• Proficiency in wireframing tools.
• Experience collaborating directly with engineers is a plus.

The Sales Engineer is a critical part of the sales team, and will partner with Sales Executives to close new business deals. While the Sales Executive will focus on the business opportunity and developing relationships, the Sales Engineer is responsible for assessing customer requirements, qualifying customers, articulating the Backtrace solution through product demos and presentations, and communicating customer requirements to internal teams. After deals close, the Sales Engineer leads the graceful transition of high-level implementation requirements to the implementation team. Additionally, as part of the primary customer-facing team, the Sales Engineer will inform Product of the latest crash management needs and trends.

This position can be remote, with a preference for New York, NY or Seattle, WA. Some travel will be required.

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Responsibilities:

• Qualify new customers based on their technical requirements, use cases, and other needs.
• Lead product and technical discussions with customers, including product demo walkthroughs; responding to RFI/RFQ/RFP; and creating proposals, presentations, and other sales collateral.
• Architect the Backtrace solution tailored for each customer and convincingly communicate the story to them.
• Design implementation plans to seamlessly transition the customer to the implementation team.
• Collaborate with the Product organization on addressing customer requirements needed to close deals and successfully implement.

About You:

• 2+ years experience in customer-facing roles. Sales or sales engineering experience a plus.
• Demonstrated ability to deeply learn and educate others on a technical product.
• Excellent consulting and problem solving skills to understand customer use cases and design solutions for those needs.
• Capable of commanding a room of a diverse audience, including: executives, business, and technical resources, while exuding excitement and confidence.

The Systems Software Engineer is responsible for improving the core object storage platform that is the foundation of the Backtrace platform. The role is instrumental in allowing our customers to debug at scale and analyze highly multidimensional data so that they can improve software quality. The object store is responsible for receiving fault data (minidump, proprietary dump format, etc…) and processing analytical queries from the web frontend using an in-house embedded columnar database. You will work with other systems software engineers and the frontend team to design and implement a myriad of improvements ranging from improved performance, reliability, data analysis and user experience.

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Responsibilities:

• Extend core subsystems ranging from work scheduling, to networking, HTTP protocol layer, storage, indexing and data analysis. Our object store is mostly built in C, but the ecosystem contains some Haskell, Node and Python.
• Own critical portions of the object store architecture that have direct impact on the end-user.
• Make tough decisions regarding when, how and why certain investments should be made.
• Deliver continued improvements to both the velocity and the quality of the product.
• Contribute to and improve our software development lifecycle.
• Collaborate with a variety of team members from specification to implementation.

About You:

• 3+ years of significant C or C++ development experience. You’ve written high quality software that is used in production environments under non-trivial constraints, be it space or time. You’ve built and utilized advanced data structures in real workloads.
• Working knowledge and experience with core systems concepts including:
  • Computer architecture: You know basic concepts of computer architecture including pipeline hazards and (virtual) memory hierarchy.
  • Design: You have a pragmatic approach to software design that is grounded in workload, requirements, engineering costs and customer value.
  • Filesystems: You know what an inode and buffer cache is.
  • Multithreading: Familiarity and experience with a myriad of synchronization primitives, from a simple mutex to more advanced facilities.
  • Networking: You’ve used the BSD socket interface, know what a socket buffer is and have a basic understanding of TCP.
  • Operating systems: You know the difference between a thread and a process, mmap and sbrk, and what virtual memory is.
• You’ve read at least 2 interesting papers in the systems domain over the last year.
• A proven track record of accountability, autonomy, collaboration, pragmatism and discipline. You have initiative and are able to see it through when given the opportunity. You are able to identify gaps in your knowledge and leverage the strengths of other contributors to build great product. You let facts and results ultimately guide your decision-making.
• If you’ve strong interest and interesting code to share, we would still love to hear from you! We hire for great demonstrable talent first.

Bonus:

• You’ve written some kernel code at some point for one production operating system.
• You have demonstrable domain expertise in at least one area in systems programming.