Careers

Backtrace, located in New York City, is dedicated to building the best debugging technology for today’s software. Our flagship product improves software reliability, quality, and support by automating software error detection, response, and resolution. Backtrace is used by everything from major AAA video games, popular consumer electronics, to large-scale SaaS services. We’re a diverse, technical group joined by a mission to make software better, and are looking to add a Support Engineer to the team.

The Support Engineer – US West will be part of the Technical Services team, which is on the frontline for resolving customer issues ranging from functional questions, bugs, product requests, to account inquiries. The Technical Services team also manages customer implementations, which the Support Engineer – US West will work on as well. This role requires a customer-centric, team-oriented individual that can collaborate with cross-functional teams to ensure our customers have an excellent experience and are benefiting from Backtrace to the fullest extent possible.

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Responsibilities:

• Be the technical point of contact for customer issues and implementation projects.
• End-to-end ownership of the technical aspect of issue resolution, product integrations, and server configuration.
• Interface with engineering to escalate and prioritize issues, communicate and validate bug fixes, and install new product features.
• Interface with Customer Success to escalate customer experiences and issues, and prioritize client issues.
• Contribute to improving documentations and processes.
• Produce deliverables and complete tasks within expected timeframe and communicate changes to scope, priority, and ETA.

About You:

• 3+ years in a client-facing role for a technical SaaS product.
• In-depth experience with either Unix-like (Linux, FreeBSD, Illumos/derivatives) or Windows environments; you know your way around the command line and are able to guide others through the process.
• 2+ years of hands-on experience with Python and/or Node.JS.
• Experience working with C++ or C#/.NET applications.
• Excellent communication (verbal, written) skills and a positive, customer-centric attitude.
• Strong organization and problem solving skills.
• Self-starter with an ability to follow through on issues under minimal supervision.
• Previous experience providing support for complex enterprise software.
• Technical writing experience including exposure to documentation platforms.

Bonus:

• Start-up and/or entrepreneurial experience.
• 2+ years of hands-on experience with C++ or C#/.NET.
• Experience working with client-side JS and Bash.
• Created and/or conducted technical training.
• Previous experience working with software engineers.

About Backtrace I/O:

• Enterprise technology startup with funding from Amplify Partners, Rally Ventures, Tribeca Venture Partners, and Work-Bench.
• Strong culture of transparency, ownership, and continual learning.
• Great benefits (dental, medical, vision, commuter, etc).

Backtrace, located in New York City, is dedicated to building the best debugging technology for today’s software. Our flagship product improves software reliability, quality, and support by automating software error detection, response, and resolution. Backtrace is used by everything from the most popular video games, consumer electronics, productivity tools to large-scale appliances and server infrastructure. We’re a diverse, technical group joined by a mission to make software better, and are looking to add a mobile systems engineer to the team to complement our offering for mobile operating systems such as Android, iOS and FireOS.

You will play a lead role designing and implementing highly differentiated client-side SDK integrations for mobile platforms to improve observability into application errors, crashes and hangs. You will have a chance to work directly with our end-users, engineers and leads from leading technology companies. You will collaborate with the rest of the engineering team, including our systems and toolchain engineers, to bring a differentiated engineering-centric solution to market. The position is remote and our engineering team is distributed across the globe.

APPLY NOW

Responsibilities:

• Be the technical point of contact and engineering lead for mobile client-side SDK integrations.
• Work directly with product leadership and other engineers to provide elegant and differentiated solutions to current and anticipated problems our customers face with mobile application observability.
• Help us provide the best solutions for improving observability into application failures for mobile platforms.
• You will deliver a mix of open-source and proprietary software.

About You:

• 3+ years of experience in native mobile development on Android and iOS with familiarity with both Kotlin and Swift / Objective-C.
• 3+ years of experience developing reusable libraries for cross-platform mobile applications.
• Significant experience with C and C++, you are not scared to look at a dump of assembly.
• Autonomous and accountable, work directly with product leadership, our customers and other stakeholders to identify opportunities for improvement.
• Interested in systems programming and low-level programming. You are excited by the prospect of understanding the inner-workings of compilers, operating systems and memory.

About Backtrace I/O:

• Enterprise technology startup with funding from Amplify Partners, Rally Ventures, Tribeca Venture Partners, Work-Bench and notable industry veterans.
• Strong culture of transparency, ownership, and continual learning.
• Great benefits (dental, medical, vision, commuter, etc).

Backtrace, located in New York City, is dedicated to building the best debugging technology for today’s software. Our flagship product improves software reliability, quality, and support by automating software error detection, response, and resolution. Backtrace is used by everything from the most popular video games, consumer electronics, productivity tools to large-scale appliances and server infrastructure. We’re a diverse, technical group joined by a mission to make software better, and are looking to add an SDK engineer to the team to complement our offering for embedded devices, mobile, game consoles and more exotic platforms.

You will play a lead role designing and implementing highly differentiated client-side SDK integrations across many platforms and architectures. You will have a chance to work directly with our end-users, engineers and leads from leading technology companies. You will collaborate with the rest of the engineering team, including our SDK, systems and toolchain engineers, to bring a differentiated engineering-centric solution to market. The position is remote and our engineering team is distributed across the globe.

APPLY NOW

Responsibilities:

• Be the technical point of contact and engineering lead for client-side SDK integrations.
• Work directly with product leadership and other engineers to provide elegant and differentiated solutions to current and anticipated problems our customers face with cross-platform application observability.
• Help us provide the best solutions for improving observability into application failures across a variety of platforms including mobile, game consoles, servers and embedded systems.
• You will deliver a mix of open-source and proprietary software.

About You:

• 3+ years of experience in native mobile development, game console, embedded or application development experience in C and C++.
• You don’t mind, or even enjoy (!), working with other programming languages including Rust, Java, Kotlin, Swift and Objective-C.
• Strong familiarity with POSIX and multi-threading.
• You are interested and excited by the prospect of being exposed to a wide variety of platforms and architectures (mostly x86-64 and ARM, and some heterogeneous architectures) including embedded systems and game consoles.
• Interested in playing a leading role in defining the long-term product and engineering roadmap for a family of product features.

About Backtrace I/O:

• Enterprise technology startup with funding from Amplify Partners, Rally Ventures, Tribeca Venture Partners, Work-Bench and notable industry veterans.
• Strong culture of transparency, ownership, and continual learning.
• Great benefits (dental, medical, vision, commuter, etc).

Backtrace is dedicated to building the best debugging technology for today’s software. Our flagship product improves software reliability, quality, and support by automating software error detection, response, and resolution. Backtrace is used by everything from the most popular video games, consumer electronics, productivity tools to large-scale appliances and server infrastructure. We’re a diverse, technical group joined by a mission to make software better, and are looking to add a full-stack engineer with a frontend/UI focus to complement our dynamic user-interface.

You will have an opportunity to work with advanced technologies in the area of frontend performance, microservice architecture, and internationalization. We work with some of the best engineering teams at companies such as Amazon, Microsoft and Electronic Arts to process terabytes of memory dumps and error data a month. That’s a LOT of data to allow a user to navigate and visualize.

Our UI is built in a cutting-edge front-end technology (ReasonReact). This position leans heavily toward frontend UI work, but would include the opportunity to also work on our service APIs. An early effort for this role includes the internationalization of our UI and services.

The position is remote and our engineering team is distributed across the globe.

APPLY NOW

Responsibilities:

• Be the technical point of contact and engineering lead for our internationalization efforts.
• Work directly with product leadership and other engineers to build elegant and differentiated product capabilities.

About You:

• 2-3+ years of frontend engineering experience.
• 1-3+ years of Node API design and implementation.
• Fluency using Javascript, HTML/CSS, ReactJS (or an equivalent modern frontend framework), git.
• Experience with Single Page Application architecture
• You have initiative and are able to see it through when given the opportunity.
• You are passionate and care about building a culture of learning and teaching. You love to challenge yourself to improve and share your knowledge to empower others.
• You care about the big picture and strive to understand root causes to build long-lasting solutions.
• Bonus: Experience in React/ReasonML
• Bonus: Experience in Typescript

About Backtrace I/O:

• Enterprise technology startup with funding from Amplify Partners, Rally Ventures, Tribeca Venture Partners, Work-Bench and notable industry veterans.
• Strong culture of transparency, ownership, and continual learning.
• Great benefits (dental, medical, vision, commuter, etc).