Careers

Backtrace is a company with an ambitious mission and a passionate team dedicated to seeing it through. Come help us out!

TEAM MEMBERS WANTED

“There’s something amazing when you’re working for a great team with great people. You inspire each other. When I see someone doing something awesome, I’m going to put my best foot forward.” ~Abel Mathew, CEO/Co-Founder

At Backtrace, our team matters to us. We’re working to create an environment that enables each person to grow with our company and bring their best selves to work every… most days (we’re human, bad days happen). We’re proud of the community we’ve built, and the quirky culture that’s been spawned. In our offices, we take puns, food critique, coffee, and custom emojis very seriously. If working hard and wordplaying hard is your jam, we’d love it if you’d come along on our adventure.

Come Meet Us

Our headquarters are in NYC, but the Backtrace team spans the United States and the globe! If you’re in the NYC area and would like to meet our team, you’re always welcome to stop by our headquarters at our office near Times Square. If that’s a bit too far, then we hope to see you at a conference or event; we love getting involved in the community!

OPEN POSITIONS

Below, you can find the current openings on our team. Apply for a
position by sending us an email. Please include the name of the position
in the subject, a brief cover letter, and your resume. Bonus points for
including links to your Github/online portfolio.

Support Engineer – US West

Support Engineer - US West

Backtrace, located in New York City, is dedicated to building the best debugging technology for today’s software. Our flagship product improves software reliability, quality, and support by automating software error detection, response, and resolution. Backtrace is used by everything from major AAA video games, popular consumer electronics, to large-scale SaaS services. We’re a diverse, technical group joined by a mission to make software better, and are looking to add a Support Engineer to the team.

The Support Engineer – US West will be part of the Technical Services team, which is on the frontline for resolving customer issues ranging from functional questions, bugs, product requests, to account inquiries. The Technical Services team also manages customer implementations, which the Support Engineer – US West will work on as well. This role requires a customer-centric, team-oriented individual that can collaborate with cross-functional teams to ensure our customers have an excellent experience and are benefiting from Backtrace to the fullest extent possible.

APPLY NOW

Responsibilities:

Be the technical point of contact for customer issues and implementation projects.
End-to-end ownership of the technical aspect of issue resolution, product integrations, and server configuration.
Interface with engineering to escalate and prioritize issues, communicate and validate bug fixes, and install new product features.
Interface with Customer Success to escalate customer experiences and issues, and prioritize client issues.
Contribute to improving documentations and processes.
Produce deliverables and complete tasks within expected timeframe and communicate changes to scope, priority, and ETA.

About You:

3+ years in a client-facing role for a technical SaaS product.
In-depth experience with either Unix-like (Linux, FreeBSD, Illumos/derivatives) or Windows environments; you know your way around the command line and are able to guide others through the process.
2+ years of hands-on experience with Python and/or Node.JS.
Experience working with C++ or C#/.NET applications.
Excellent communication (verbal, written) skills and a positive, customer-centric attitude.
Strong organization and problem solving skills.
Self-starter with an ability to follow through on issues under minimal supervision.
Previous experience providing support for complex enterprise software.
Technical writing experience including exposure to documentation platforms.

Bonus:

Start-up and/or entrepreneurial experience.
2+ years of hands-on experience with C++ or C#/.NET.
Experience working with client-side JS and Bash.
Created and/or conducted technical training.
Previous experience working with software engineers.

About Backtrace I/O:

Enterprise technology startup with funding from Amplify Partners, Rally Ventures, Tribeca Venture Partners, and Work-Bench.
Strong culture of transparency, ownership, and continual learning.
Great benefits (dental, medical, vision, commuter, etc).

Backtrace is the debugging platform that improves software reliability, quality, and support. We are the first turn-key platform that combines purpose-built debuggers, analyzers, and fault aggregators to bring exceptional efficiency to your fault management process. Our novel technology captures faults in unprecedented detail and speed so that bugs are detected and fixed more quickly. For more information, visit http://backtrace.io.

BENEFITS AT BACKTRACE

SALARY AND EQUITY

We believe in fairly compensating you for your valuable contribution. We offer competitive salaries and meaningful equity to all our employees.

MEDICAL

We offer flexible plans for medical, vision and dental coverage depending on your needs.

LOCATION & OFFICE

We’re a stone’s throw from both Union Square and Silicon Alley, surrounded by great food, lots of coffee, and plenty to do after work!

UNLIMITED VACATION DAYS

Take off the time that you need; we’re not counting the days. Our team members maintain a comfortable work-life balance.

COMPANY CULTURE

With (mostly) monthly game nights, flexible schedules, and weekly family lunches, you’ll love being on our team!

PERSONAL DEVELOPMENT

We support continuous learning for our team. We have personal development budget for use in attending conferences, training, and classes.

Backtrace is an Equal Opportunity Employer. Backtrace does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.