Backtrace

Category: Features

Crash Deduplication: Triaging Effectively

Depending on your application, crash reports may come in at the rate of a few to many thousands a day. Regardless of scale, fatal errors slip through the cracks, and even for the ones you do catch, it’s difficult to understand crash impact and to differentiate unique crashes from crash groups. Your ability to quickly triage and prioritize these fatal errors is crucial to your ability to act on them with urgency. Triage and prioritization relies on determining impact, like which users are affected by a crash or which crash has the highest impact on revenue. Backtrace helps you do this effectively through our deduplication systems. 

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Announcing Breakpad, Crashpad, and Minidump Support

Backtrace is excited to announce official support for Breakpad, Crashpad, and minidump crash formats, making crash management one fewer wheel you need to reinvent to ensure software quality. You can now monitor, understand, and resolve all of your C/C++ crashes across every major OS with the Backtrace platform.

If you maintain an Electron App, are looking for a Breakpad server, use Socorro, or need a solution to take control of your C/C++ crashes, read on for reasons you should seriously consider using Backtrace.

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Introducing our new integration wizard

A new integration wizard has just been released, allowing you to more easily integrate your applications into Backtrace. The wizard guides you through the steps of creating a new project, integrating an application and introduces you to other value-add features such as workflow integrations. Look below to see a live demo of how we process firefox crash dumps with symbolification in a matter of seconds.

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Upload dumps with your web browser

Most users of Backtrace automatically submit error and crash reports, however some users just want to manually upload a few dumps from environments where automated submission is turned off. It is now possible to do this directly through our web console with just a few clicks. Simply select “Trace Upload” menu item to upload one or more minidumps or Backtrace snapshots for processing. It is also possible to do this from the command-line with the morgue tool. Read more to see a video of this functionality in action.

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