Category: Features

Better Callstacks Will Boost Your Minidump Debugging Operation

When you’re trying to triage, prioritize, and fix one or more major application failures is not a good time to hunt for your debug symbols or third-party symbol libraries. Just finding and getting all required debug symbols into a state where they can be used for reading a minidump (or other crash dump) takes precious… Read More

Wanted: UE4 Developers for Plugin Beta Test

Exciting things are happening at Backtrace! We announced self-service subscriptions, posted pricing, and now our UE4 support is getting even easier with a plugin. In short: We’ve developed a plugin for the Unreal Editor to make it easy for developers to configure their game’s crash reporter to submit errors to their Backtrace Project, and to automate the submission of debug symbols to Backtrace when games are compiled in the Editor.  Read More

November Product Update – 5x Performance Improvements, Retention Policies for Dump Files, and Web Debugger Updates

November has been an exciting month at Backtrace. After a significant release in October (PII Data Scrubbers, File Attachments, No Hassle Symbol Management, and more), we recently announced a beta of our native support for the Unreal Engine 4 (UE4), Beyond UE4, we spent most of November focusing on the web debugger, performance and optimizations:

  • Performance – Backtrace is now more than 5x faster for page loading when dealing with large number of crashes (200k+) for lists and histogram visualizations.
  • Retention Policies for Dump Files – Automate the removal of dump files for security or space saving purposes, and retain attributes and metadata to maintain history and impact analysis.
  • Web Debugger – More granular Identification of Missing Symbol and Guessed Call Frame are now available.
  • The performance and consistency around concurrent symbol uploads has been improved.

Let’s take a peak behind the curtain to see what’s in store. Read More

Beta Support for Unreal Engine 4 (UE4) Crash Reporter

Calling all gamers – As we are enter the holiday season here in the U.S., the elves at Backtrace have been hard at work preparing a new batch of presents! 

We’ll kick off this update with the announcement of beta support for our newest platform, the Unreal Engine 4 (UE4). Read More

October Product Update – Data Scrubbers, File Attachments, UI and Performance Improvements Throughout

At Backtrace, we aim to release new features in our software every few weeks. Back in early September, we released the new Query Builder tool, Scheduled e-mail reports, and new workflow integrations with FogBugz and Webhooks. Check out the blog post here.

The recent release of Backtrace adds an impressive number of new capabilities, most of them prioritized based on direct feedback from our most frequent users. These include:

  • A Data Scrubber that can be used to remove Personally Identifiable Information (PII) from crash reports.
  • Support for file attachments that are submitted via ptrace or the HTTP API to be displayed and downloaded from the web console.
  • Improved Symbol Management, including a missing symbol notification, new upload wizard, and binary symbol format for improved performance when loading the web debugger.
  • Performance improvements throughout the product, including improved responsiveness of the UI for large data sets and an optional query results compression option to minimize the amount of data sent over the wire.
  • A new “Copy Callstack to Clipboard” function in the web debugger.
  • User Management now displays the count of registered users, and a separate tab for Technical Support accounts that the Backtrace team uses to support your instance has been exposed.
  • More configurable workflow integrations allow you to choose which elements are pushed (Classifiers, Callstack, and specific Attributes)
  • General styling improvements in the UI for various elements.
  • Note: the recent introductions of Scheduled Reports and the Query Builder tools has led us to retire the now obsolete Stability Report.

Let’s review some of these in more detail:

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